Disgusting service

I placed an order for just under R1000 for a client who had just lost her husband. The Netflorist website accepted my order (and my money) to the chosen address, which has been delivered to before. I then received a call to say that the florist Netflorist uses in that area would not deliver to the required address and that my client (who was absolutely devastated by her loss) should drive to the florist to collect the flowers. I obviously refused. They then wanted to phone the client and convince her to collect the flowers - I am absolutely blown away by the insensitivity of this and again, obviously refused. I was then advised that if I didn't tell the client to collect her flowers (the day after her husband passed away) or take a nondescript hamper, then the order would be cancelled. I elected for the latter option and when checking my account this morning noted that no cancellation of this order was reflecting, nor any refund to my account. The call centre agent, Lungile, advised that it had been done on their side but I am left in the dark as to what has actually been actioned given that the website hasn't updated at all. This whole episode took up over 2hours of my time yesterday - which I did not have to spare - and forced me to find another supplier who could actually carry out my order. I will never be ordering from Netflorist again after this experience and am quite frankly appalled and disgusted with their business practice.