Disgusting netflorist

I ordered a gift from netflorist on the 24th for someone who lost someone very very dear to them, I was told that the gift would be delivered on the 25th, I was happy. On the 25th late afternoon I received an email saying delivery will be delayed and it will be delivered on the 26th, I understood cause these things happen. On the 26th late afternoon there was still no delivery so I messaged netflorist and they advised me that there has been a further delay and that it would be delivered between the 27th and 29th, I was furious but the lady who assisted assured me that everything will be fine and it will be delivered, on the 27th, the gift was delivered and it was the wrong gift!!!!!! Contacted netflorist, arranged for the correct gift to be delivered and the incorrect gift to be collected on the same day, which didn't happen, the incorrect gift was collected on the 29th and today the 30th, I am still waiting for the correct gift to be delivered... What the actual hell is going on? I've been running around liek a headless chicken trying to get this sorted out, taking time out my busy work day to call and text netflorist and then asking the recipient to wait at home all these days? Is this how netflorist does business? You take people's money and just don't give a damn after that? I've been on calls and messages and nothing, no one can seem to fix the problem? This is beyond unacceptable and I will never ever use netflorist ever again, all their catch phrases for fresh flowers and quality delivery should all be changed as they are beyond useless and don't know what is going on! Seriously - if you want to stay in business, consider a business restructuring, get people who can actually do their jobs instead of the uneducated, unqualified, unskilled people you currently have working!