Disgusting Mother's Day Delivery Service Ever!

I placed an order on the 05th May 2020 for 3 different deliveries for Sunday 10th May 2020 - Mother's Day. 2 of the deliveries get delivered, but the most important one was not delivered. Not only was it not delivered, but upon contacting directly on 3 different calls + 2 x Live Chats - I was advised that delivery will take place. At 17:12pm, I got an email confirming that the delivery was delivered successfully. Contacted the person receiving the delivery, who advised they received nothing, which was a total embarrassment and a spoilt surprise for the receiver. The order was placed and paid for in advance, but to my disappointment, the special delivery was ruined. I found this totally unacceptable and a disgrace on how this delivery handled on a special occasion. When calling this morning - 11/05/2020 - I specifically asked for the delivery to be made as the very first delivery so that it reaches them before lunchtime, but once again, my delivery was not made a priority and I gave one last chance before cancelling the delivery to give the benefit of the doubt. The delivery if and when it actually reaches it's destination, actually makes it look as though it was a last minute thought which makes me think, if this company is suitable for this service of special occasions. I only used NetFlorist because of the deliveries which my Company uses on a regular basis and spends quite a bit with NetFlorist. But going forward, I will be changing our Floral and gift deliveries to another company. This was unacceptable and not professional. Highly amateur service. As of yesterday, I will no longer ever recommend NetFlorist services to any of my family members, co-workers or business associates. I alone spent R1290.00 for deliveries, which is not cheap during these times. Email I received of Confirmation: From: Chuck florist <***> Sent: Sunday, 10 May 2020 17:12 To: ....................................................... (I took out my own email address): Subject: Re: [#***] Re: <EXT>NetFlorist Non-Delivery

Hi Desire

Ticket: Re: <EXT>NetFlorist Non-Delivery

Thank you for your email and apologies for the delayed response.

We are happy to inform you that your order has been successfully delivered.

If you have any more queries, please feel free to give us a call on ***/ ***.

Kind Regards