DISGUSTING LACK OF SERVICE AT NETFLORIST

I ordered on 5th of October for delivery on the 8th of October. This order was a personalised item included in the other things I ordered. I was phoned on Friday – THE DAY OF DELIVERY – to be told that unfortunately there was an error ON YOUR SIDE – and therefore the items will not be ready for delivery -- THIS IS UNACCEPTABLE. It is a personlised item for a 50th birthday celebration. I ordered intime, I paid and you were suppoed to deliver.

I phoned back again on Friday asking the agent Cleopatra – to ensure that you who made the error instruct your delivery team to delivery before 11h00 on Saturday – as my sister would not be at home for the rest of the weekend as she was celebrating her 50th birthday – WHICH IS WHY I ORDERED IN ADVANCE AND SELECTED THE FRIDAY 8TH FOR DELIVERY AS I KNEW SHE WOULD BE HOME.

You delivered some watered down roses – THIS IS NOT I ORDERED. I pad R1039.80 for this order. YOUR SERVICE IS DISGUSTING

THANK YOU FOR NOT ALLOWING ME TO PRESENT MY SISTER WITH A GIFT ON HER 50TH BIRTHDAY . Just phoned again and was told that the order will not even be delivered today as they have till not done the personlised item, this is not a hand drawn paiting or anything elaborate that i ordered. i order a bottle of chamapagne with a happy 50th on the bottle - how hard is it to print a label . This is the second time Netflorist has done this. NEVER AGAIN.

I WILL NEVER USE YOUR SERVICES AGAIN AND I POSTING THIS ALL OVER SOCIAL MEDIA