Disgusting Customer Sevice

Just absolutely disgusting service. Typical behaviour of a large corporate company. Not only was the product chosen and advertised NOT available despite the website allowing me to order it, but the delivery just simply was not done. No warning, no apologies. Just simply NOT DONE. This was an important delivery, ordered in plenty of time, approved on the website and paid for in FULL.

Despite my best efforts to get this issue resolved and with reassurance delivery would be done, even a day late - this also never materialised. Netflorist side is clearly interested in making my issue a priority.

Trying to get hold of anyone in a management position is impossible, 2 ways to communicate and neither are effective. When eventually getting through to the call centre, you are told speaking to someone in management is not an option and then suddenly 'the phone line is bad'.

And now they sit with my money, with 'no guarantee of when a refund will happen' due to an alleged technical glitch (which most probably does not exist), I have a very disappointed person who never received their gift and Netflorist continues to ignore my emails.

Very clear and apparent lack of customer service and very quick to place blame on suppliers, with zero explanation. Unacceptable.