Disgusted with the service received

<p>I ordered 2 different sets of items to be delivered to my mother for mother's day. The first item came which she signed for. I then received an email confirmation informing me that both my items were delivered. I checked with mum again and she said only one item was received. I contacted Netflorist customer care. They contacted the driver who came in a private vehicle and not a Netflorist van. The driver insisted that the order was delivered and it was signed for. The guy from customer care then dropped the call on me. I phoned back and spike to another guy. After explaining the explaining the story yet again, he then agreed to send another delivery with the item. Netflorist is so expensive and yet they offer such **** service. I buy in large quantities from them and I'm really disgusted at such service.</p>