Disgusted with service

I purchased a R700 gown for my mother for Mothers Day. I gave it to her it to her on May 13 - within a week the gown was already pulling apart at the seems and the loosie that the belt was through was even ripping. I reported this to netflorist, it took forever for them to even resolve this, I was not called once, only sent an email (great customer service hey) and I was not happy with the outcome so the consultant just started ignoring my emails. The consultants name is Shoulin Kaars. I phoned the call centre on the 29th and the phone was put down on me when I tried to get through to a manager, then I phoned again and the gentleman that answered just went mmm the whole time. UTTERLY HORRIBLE CUSTOMER SERVICE!!! so disgusted that they are so expensive yet take forever to resolve their problems.