Disgusted Service

So I bought flowers and a snack attack box from Net florist for my mother in law who is in hospital,unfortunately due to the rise in Covid cases she was unable to receive anything from outside the hospital.Net florist then delivered the flowers to my house,the snack attack box was then shipped to be delivered the next day.Next thing I see an email stating it was signed and recieved by hubby.I call and speak to an Agent at Net florist who checks to see,no mam it was delivered to the hospital in Cape Town,Cape office calls Hubby no Sir it was delivered in Joburg.Agent assures me I shall receive it no later than 4:30pm Saturday 5th December 2020.I am currently still waiting.I am fuming, they didn't even have the audacity to call and say no delivery cant make it today.I want my order and if not I want my money back.This is Truly Pathetic Service and iam absolutely not pleased at all.