Disgusted!!

Dear Netflorist,

I am utterly disgusted and disappointed with the service I have received. I purchased a birthday gift for my mother which was to be delivered on the 15 January, the delivery date was accepted and you happily took my money.

Sometime on the 15th I was sent an email by Nthabiseng stating that you can’t make the delivery and it is scheduled for the 18th. I responded that the 18th does not work as the birthday is then over. I was called back and told that delivery has been arranged for the 16th which I accepted even though it wasn’t the 15th. Nothing was delivered and today I again called and emailed and asked what is happening with my order. I was told it would go out today, I asked for a written explanation as to what has happened, I asked for a manager to call me...but guess what...nobody has bothered to respond. I now again spoke to Quanita who said delivery might take place Wednesday??? That is totally unacceptable and not what I paid for. Apparently Charles Louis will give me a call before 17:00

Why was my money taken if Netflorist knew they can’t deliver the gift? Why were Netflorist not honest with me?? Now my mother got nothing for her birthday when I could have made an alternative arrangement with another provider if Netflorist just told me upfront they can’t deliver.

I am honestly so disappointed and would not recommend anybody use Netflorist ever!!