Disgusted!

Hi,

Placed an order on Monday before 12pm for same day delivery. Was called at 16:28 by Blessed, to inform me my order only came through now, and that there was a technical issue and my delivery will only go out on Tuesday, that is not acceptable.

I asked if they can deliver that afternoon, and am told there are no drivers available??? Really so how does you deliveries to residences take place, by magic? Cause over Dec I was told that during Dec only there is no late residence service, due to drivers spending time with their family.

So I request that this delivery which is already delayed, be delivered between 9am and 10am as this was a F up on Netflorist's side not mine, and I was promised by Blessed it would be done. It is now 10:44 and guess what? no delivery!

I call the call center, assisted by Nomvelo, who tells me the order is out for delivery. This isn't good enough, as this could be delivered at 3pm for all I care! Asked to speak to Blessed, and am told that she sits on the drivers side and has no phone, asked to speak to a manager, and am told they in a meeting, conveniently!!!!

Yesterday I asked ok so what would be be done to rectify the issue, an apology is not good enough, and I'm told they will give me a R100 voucher, sorry your R100 voucher and your apologies are not good enough!

Disgusted at your service and broken promises!!!