Disgust with service delivery from Netflorist

I placed an order yesterday 04/07/2018 for an colleague who's birthday it was and in ICU in hospital to try and make her birthday and day a bit better. This was the second time I had flowers delivered to her residential address in Lenasia. At 16.24 I received a call from the delivery man whom didn't identify himself asking me if the address is a home or business, it clearly shows it is a residential address! I asked him to please give me a call back if he didn't find it - which never happened. Only after I got home I received an email of non-delivery from Netflorist time 16.51 with the message "Your order will be marked priority and a new gift will go out as soon as possible" I called 7.30 am to follow up, I spoke to Rene and she advised that new flowers will be sent shortly! In the meantime Ive called 3 times more to follow up and at 13.34 I called AGAIN just to be told that the order still hasn't gone out!!!! This is absolutely shocking service from Netflorist - the person that took my call told me that he could do nothing to speedup the process. I used to order all the work related flowers etc from Netflorist, I will rather in future use a reliable service.