Disgraceful service Netflorist!!!

I live in Cape Town and wanted to surprise my best friend of more than 30 years (who lives in Namibia) with flowers on her birthday. I thus ordered the flowers for delivery on 18 March (Order no. ***) however, AFTER receiving an email to confirm that the flowers are on their way AND another e-mail confirming that the flowers were delivered (even stating the time) and that my friend signed for it, I discovered that the flowers were never delivered. The answer I received when I queried this, was the following: \The order was not delivered. I have just traced it and spoke to the florist in Namibia as well. She says she never received the order from us, however on our side, it shows that she received it. There was a system error.\" I then agreed that the flowers can still be delivered (although the surprise was already ruined!) and this was supposed to happen today (1 April). When I enquired today, I received the following answer: \"The order will be delivered today, yes.\" Can you this imagine my utter disgust when my friend informed me that the flowers were also not delivered today.<br> How on earth do you run a business this way??? Thanks for ruining the surprise, TWICE!!! "