DISCUSSED AT NETFLORIST

On the 4 May 19 I placed an online order with Netflorist to be delivered on Mothers day. Yesterday morning I was assured by Netflorist that the order was out for delivery- at 12.30 I received another message saying my delivery was not going to be delivered, no reason, no phone call. I contact them today ( which is a call centre) and there was absolutely no remorse. They agreed to refund my money 3 to 10 working days. I feel very angry how impersonal they are and how I have been treated. - I will never in my life get anything from them again. ( Oh yes and when asking for the big boss I was told he only works on Fridays. ( Is this how the world works now?)