Disappointment with Netflorist Service

I placed an order on the 3rd of June to be delivered on the 4th of June. The order was 2 same bouquet of flowers to be delivered to the same person on the 4th because they were supposed to be a token of appreciation to the guest at the event that was held on the 4th at Mahikeng. Only half of it was delivered on the 4th which is 1 bouquet. NetFlorist never communicated to me anything I had to call them today because they close at 12 on Saturday . The consultant who assisted me just said they apologise they will refund of which I could see that they do not see anything wrong of not delivering my order in full and the importance after I told her what the flowers were for . I am really, really disappointed and out of words of what I feel for them,honestly because they seem not to have any customer care or care about their customers and I don't think I will use them anymore in future or refer people there because their service is no longer the same as the old days.