Disappointment, Disorganised and *****

My first and last encounter with NetFlorist ruined my mother's birthday. The driver **** about his whereabouts then claimed to have had a car breakdown. He reported to the NetFlorist team that he could not get hold of the recipient at 7 pm, yet at 8 pm, he told me that he sent someone to deliver the gift as his car broke down. When I ask why this info was not communicated to me, he hung up and kept rejecting my phone calls thereafter. All in all, the gift was not delivered. I was promised that my money will be refunded in 10 w/d and to this today (day 24) my money has not been refunded. The team is a whole mess! Disorganised and lack of communication. I canceled my order only to be called 2 hours later with the news that my order was on its' way.