Disappointing service, inaccurate information, conflicting feedback

Not one of my better experiences of 2021 so far. Needed to organise flowers for a colleague whose gran passed away. Placed and paid for an order 14 January 2021 before 09h00. Received e-mail confirmation of order, I saw that emoji's is coming through as ?? on message, sent a mail to the *** address (responding to the mail I received), asking for message to adjusted. Received "auto response" on this mail so still don't know if message was corrected. By 15h30 still have not received confirmation that flowers were delivered and after checking Tracking Status, saw that it was still in "Production". Contacted Netflorist via Chat messenger on their site, where I was informed that they use supplier to the area for delivery (Herm****) - why could I not be told that when I placed the order and before I paid for it? If I had known this, I would have gone directly to an online florist in Herm****. 3 calls to call centre agents morning of 15 Jan - all 3 giving me different feedback, site then shows order delivered at 10h44 on 14 Jan, when an agent just told me over the phone the florist said they went to address and no-one at home so flowers still not delivered. Just after getting off phone with 2nd agent, received a mail to state flowers was delivered 15 Jan. Called call centre again and spoke to 3rd agent who confirmed with supplier florist that order WAS NOT delivered. Florist apparently confirmed that flowers will be delivered today, but not before 12h00. By 15h20 still no conf. to say flowers was delivered, contacted Chat on site again, was told according to system flowers was delivered 14 Jan already! Really???