Disappointing Service from NetFlorist

A very disappointing experience. NetFlorist's website is impressive and promised to be professional and efficient. The order was supposed to be delivered the same day and I received an email saying it was out for delivery. The recipient received an sms stating the order was out for delivery. There was no delivery the Friday, none the Saturday (more emails and smses stating the delivery was out for delivery) and of course not the Sunday. On calling NetFlorist Saturday morning at 11h30 the voice recording said the office hours were between 9 and 12 on a Saturday and that I had missed them. My emails to them asking where the delivery is, went unanswered and I only managed to speak to them Monday after the phone had rung and rung for ages. The delivery was not done they said because the vehicle broke down. Well an sms sent to me and the recipient would have been the professional course of action instead of sending smses saying it was out for delivery. They also only responded to my emails the Tuesday. I will not be using the services of this company again. Communication and honesty is key to a successful business.