Disappointing Service from Netflorist

I had such a bad experience with Netflorist and as a result, have let someone down really badly. A package was meant to be delivered today (31 July 2020) and the communication has been very bad. It's now 16:23 and delivery has not been done.

Out of concern, I followed up with the agent at 12:38 and they informed me that the delivery will be made today.

When I followed up just before 16:00 the very same person tells me that the order has not left the hub and asked if the delivery date can be moved. Netflorist, you need to know that you can't just want to change delivery dates. It's totally unacceptable.

This whole experience has ruined all the planning that was in place and has left me so embarrassed.