Disappointing service

I ordered some flowers from Netflorist to be delivered to my mother in law on Tuesday evening. Transaction went through smoothly and I was given Wednesday the 22nd July as the delivery date. Anyway, when I track the order, I see that the order was canceled. So I call netflorist to find out what had happened and they explained that the flowers I had wanted were out of stock, however they can replace them for me with a substitute, which is completely understandable and so I agreed that that would be fine. I was then assured that the flowers would be prepared and sent out for delivery. So I wait. I did also confirm via email that the substitution would be perfect and how would the delivery process work, if it would be delivered on the same day or if they would schedule it for another day. I have still not received a response on that email. All of this, only to be told at 5 in the afternoon that unfortunately there is no florist in the area to create the flowers?? After I was told that the flowers were being prepared for delivery?? Further to this, I was then told I should instead select a hamper for delivery. All unfortunately were out of my price range, and I honestly don't understand why I should pay for a more expensive product for something that really isn't my fault. I then ask them, via email, can we find a way forward or can I change the delivery address possibly. My last resort, which was in the email was for them to process a refund. Not an effort was made to try and assist, not even to allow a delivery address change. I received an email stating that my money would be returned to me in 3-10 days. From all the good reviews I have heard about netflorist, especially how they will assist wherever they can in trying to get a product delivered, it is extremely disappointing to see and go through the above. I honestly didn't expect this from netflorist.