Disappointing Service by Netfloris

Im so dissapointed and hurt actually. I ordered a gift for my partner for valentines for delivery on Thursday, 13 February and it never got delivered. I called Thursday after tracking it and realising it hasnt been delivered. Called multiple times Friday and i was just told, tmy delivery date was changed (without my consent) and theres nothing they can do to re-route and fast track the delivery after I told them my partner was no longer at work today.Im still waiting, apparently the manager was too busy to help!