Disappointing Service

Dear Net florist and Jonathan Hackner (CEO), My marketing lady purchased 21 units of your attached product. I understand that we are faced with covid and businesses are not doing as well. They are faced with much difficulties. However, this does give any business the right to ******* consumers. I would like to point out the attached is really not worth it for R329. It is an absolute *******. I wonder who in your organisation does your costings because I would personally like to offer my service in training this person on how to cost goods. Secondly, you charged a delivery fee of R90. I have purchase on various online platform before. Over a certain value delivery is free. However, this is not the case with Net Florist. I was charged R90 per item even thou it was one delivery to the same address. My delivery on an order value of RR6909 was R1890. Please can Jonathan Hackner the CEO of Net Florist explain the delivery charges of R1890 on an order of R6909? What is also so disturbing and to add more flames to one's frustrations, I had to deal with one of the most *********** customer care person at Net Florist call centre. Instead of understanding my frustration and complain about the delivery charges. I am told to refer to the terms and conditions. I certainly would never use Net Florist again for any of my corporate gifts, not even for my personal gifts. Pricing is an absolute *******, delivery charges are ridiculous and just a *****ing mechanism for Net florist to keep their doors open, staff at the call centre has to be re-trained on how to handle corporate clients that would have given Net Florist future business.