Disappointing Service

I found netflorist on the net as i was looking for a valentines gift for my partner, the order was placed via the call centre and the payment was made on the 09 February 2014. I called the call centre after making the payment to confirm the date for delivery which as supposed to be 14 February and provided them with the message to attach to the gift. Not only was the call centre lady (didnt take the name) rude but my order was delivered on the wrong date (11 February) to my partner, the was no note, card or message attached and didnt indicate who the gift was from. Im highly disaapointed with their service, i mean what is a gift without a note, worst on a wrong date...supper disappointed!! valentine suprise went wrong.....