Disappointing service

I ordered birthday gifts for my daughter due for delivery today (2 Dec) from Netflorist. I received an email confirmation just after 12pm that the gifts were delivered. When I followed up with my daughter after 3pm seeing that she didn't say anything, she confirmed that she didn't receive the gifts. When I called Netflorist, apparently the driver dropped off gifts at a different address around the area and signed off my order as "delivered" signed by somebody called Hilda that I didn't know.

While still holding trying to figure out what's happening, the lady from Netflorist assured me that the driver was still driving around the area delivering orders and mine will be sorted. ???From 12pm in the same area - very strange. My daughter's birthday surprise spoiled for sure. Disappointing to say the least.

And all this after a few gift options kept rejecting the order when I tried to place an order yesterday, called and spoke to Boitumelo M who shared her email address so I can forward the order to her for assistance. I never received email acknowledgement or call. Netflorist customer service dropped drastically.