Disappointing product and pathetic service

<p>I ordered a personalised picture frame as a fathers day gift for my husband, what i received and what i ordered where 2 different things. So i call the Netflorist call center and spoke to an agent named Sherlan Morgan who understood and apologised and asked me to send her an email with pictures of the product received and she will get back to me. I called several times today trying to speak to the person who was handling my complaint and each time she was unavailable so each time i left her a message to call me back and still no response from her. I am so disappointed in your product and service. I mean i feel like the gift i ordered was going to be so amazing for my husband so you can imagine how my heart shattered when i opened the box and saw what was in it. The personalised message was messed up, the frame was cracked and the picture was printed sideways and put in the frame that way. I went back to their website wondering if i did something wrong to receive an order like that and NO i did not. Their product was misleading and even the preview of what i ordered did not look like what I received. I took screenshots of all those things from their website and sent it to Sherlan and still have not heard a single thing from Netflorist. And guess what, the product has now been removed off their wesbite. So thanks for nothing Netflorist and thanks for ruining my fathers day gift and not even bothering to reimburse me. Netflorist's call center sucks. And i dont understand why you ask people to email you when you never get back to them. Its like your complaint just disappears and nothing is done about it. This is really unfair on the customer.</p>