Disappointing First Time Customer - Pathetic Quality

I ordered a bouquet of 12 Abracadabra roses for my mom for her 50th Birthday and had them delivered to her at school, I assumed that it being a reputable name such as Netflorist there would be no issues as this was my first time using the service.

Unfortunately that was not the case the bouquet of roses that my mom received on her birthday were insulting to say the least, they are dried up and yellow and look absolutely horrible, so no Netflorist didn't make her day on my behalf very special but what a disappointment indeed.

I called the contact centre this afternoon and was assisted by Kaamilah, upon telling her my concern, she responded by saying that, yes the roses will look ugly and like that when receiving them but give them 1 or 2 days and it will be better and that many have complained about the same issue, I laughed not at what she said but rather at the fact that this was an actual response I was getting from again Netflorist, a reputable company I would hope, but yes this was the response and she continued on with more laughter in her tone at how ugly and bad these roses are and I need to wait a day for it to be better. I asked if they are delivered dried up, petals torn on the tips and yellow and she responded yes? This is not what I paid for and this is not what is advertised on your website.

I'm absolutely disgusted that after many complaints, as per Kaamilah, about this rose bouquet you would not remove it from your selection or advertise it as I was told it comes "ugly and bad looking", by your contact centre agent. If this was the case do you think I would have ordered this for my mom on her birthday?