kM
kgothatso M

1 reviews | Active since Dec 2019

07 Dec 2019, 15:07

Disappointing Disappointing Disappointing!

I am very unhappy with the the service I received. Firstly I ordered my gift on the 29th of November for the 5th of December, I placed my order before 12pm and send proof of payment the same day. After hours on the phone and on emails, they only confirmed that they received the proof of payment on the 30th of November. They then said my gift will be delivered on the 3rd of December. I waited and called on the 3rd and only then they told me they didnt have stock and they will deliver on the 6th of December. This was a very big inconvenience as the gift was meant for the 5th. I waited and called again on the 6th and they told me that there were no drivers and my order will be delivered on the 7th. This was a bad experience because I was unable to deliver my gift to my husband on time and this is not on.

I have used netflorist a couple of times and I feel as a customer I was not treated fairly. This is bad client service and I dont think I will ever use it again if this is how you treat your customers!!!

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