Disappointing customer service on the phone

<p>I'm a fan of NetFlorist; I think it is a good service, one which I've had good experiences with in the past. But I'm frustrated by the service I received from one of their very unhelpful and unsympathetic staff members. </p> <p> </p> <p>I received a R100 gift voucher via Email two weeks ago, supposedly for my wife's birthday on 17 July. Incidentally her birthday is 23 July. In any event, I decided to redeem it today, about a week after the Email was sent. It had expired. When I called and spoke to the customer service department, I was told that I must have entered her birthday incorrectly and the voucher is now invalid. She wouldn't issue me a different voucher, and she offered up no sympathy or apology either. </p> <p>Incidentally, I checked my reminders. I have two against my profile. 17 August and 22 August, so neither of those can possibly be related to the issue in question, nor do I know how they got there. If NetFlorist saw fit to offer me R100 for my wife's birthday two weeks ago, and I did not redeem said voucher, why can they not offer it to me now if there was an error with the date, regardless of whose fault it was?</p> <p>I regret not getting her name, and so I obviously cannot expect NetFlorist to take any action against her. I just want this incident to be known and acknowledged in the hope that their service can be improved. </p>