Disappointing (and very expensive) service

<p>I ordered a very specific bouquet of flowers for my mother for her birthday. As I have read the terms and conditions stating that they can substitute other flowers if they dont have stock, I placed my order 5 days in advance. My mother received her flowers today and surprise, surprise, it is not the bouquet I ordered and paid for. The professional thing to do would be to inform the customer that you do not have stock of the item and allow them to choose an alternative. Right? Also, I paid for 12 roses, not the 11 which were received. In addition to the flowers, I ordered a box (very misleading term) of 8 macaroons for R99. Yes, that is correct, R99 for 8 macaroons! On arrival, they are so tiny that they do not even constitute a half a mouthful each! Complete waste of money! This is not the first time I have ordered from NetFlorist and been disappointed. In fact, of the three times I have ordered from them, each time there has been a problem. This is the last time I order from this provider and I will be sure to tell everyone about their poor service.</p>