DISAPPOINTING AND POOR CUSTOMER SERVICE

Service levels have dropped quite drastically. I sent a request to change the delivery address for a gift ordered for my daughter. I received a very vague email response saying that they could not guarantee the delivery on the requested date, which actually deserved a phone call and not an email so that I could confirm if I wanted to change it or keep the address the same. Her birthday came and went, there were no updates or communication and I had to call in to find out what was going on. Was then told that they couldn't deliver in her birthday because I had changed the address. Was told they can change it back as she would be returning to Durban but not given any idea as to when they would actually deliver. 3 days later and still nothing so I sent 2 emails to them and believe it or not still did not get any response! Eventually she received it 7 days after her birthday and on top of this the birthday balloon which I had paid an additional R50 for was not attached to the box! I am quite disappointed and will not be using their service again. I've now had to draft a 4th email requesting for a refund for the balloon which was not there.R539 later and yet I'm being given the runaround like I'm using the services of some cheap fly by night company!VERY VERY POOR!