Disappointing

I contacted Netflorist 28/01/2019 to complain on a delivery of a product and still no response!

I ordered a personalized clock and it was as delivered 23/01/2019 when the person I gifted it too opened it 25/01/2019 it had the wrong surname spelling very embarrassing! I sent a mail Monday 28/01/2019 and attached a photo of the product along with the receipt of purchase to : ********** given to me by a consultant that same day. Still waiting for response and it’s way past my friends anniversary date this is unacceptable I need feedback ASAP!!!!

Order number: ********** 35.