Disappointed with the service

<p>Ordered Flowers for my wife for our anniversary a week ago. Wrong flowers where delivered. I phoned at 9am 30 mins after the delivery to let them know. Was told it would be sorted out and someone would get back to me. I told them my wife was leaving work at 2pm. </p> <p> </p> <p>The wrong flowers were picked up but no flowers for my wife. I phoned again at about 3pm. Said I was not happy as 1 the flowers had not been delivered 2 no one had called me back. I said I wanted a manager to call me. Was told that they would get back to me on a solution and get a manger to call me. 5.30 pm and still waiting.</p> <p>I understand mess ups but this should have been sorted out today. Tomorrow is not our anniversary.</p> <p>Delivery number ********** 08</p> <p>Total disgusted in thier lack of commitment to sort out thier problem.</p>