Disappointed in Netflorist

I'm so disappointed in Netflorist. I've placed an order of 3 items on the 28th Jan and i specified that the order must be delivered on Friday the 29th January 2021. Only 1 item was delivered on the 29th and the item was not even as it looked on the picture. To my surprise, on the 30th of January the 2nd item was delivered of which i added a box of chocolates on the item, they only delivered the mug. I lodged a complaint via email and now they just responded and said my complain was resolved, how did they resolve the matter if i'm still waiting for the chocolates to be delivered?.. 4 days later, a mere box of chocolates cannot be delivered. I'm so angry right now, for the fact that they said they have resolved my matter, without any communication or me receiving the rest of the order.

I will never purchase anything from them ever again, and i will not recommend anyone to do so. I mean who wants a birthday present whereby items are separated? That defeats the whole Gift purpose.