Disappointed & Dissatified

I called the netflorist call centre to deliver a gift for me on the 27th Feb 2015. I paid and adhered to their terms and conditions. I was told that the gift will be delivered on the 2nd Mar 2015.<br> The gift was never delivered and I complained to the call centre and everybody I spoke to kept telling me that they would sort out the problem but I am still struggling to get my gift which I have paid for delivered. <br> <br> I feel like the staff there is *********** and they do not deliver on the promises they make. I have been a Netflorist customer for many years from the previous companies I have worked for and now having my own company.<br> I am upset because the person I promised the gift still has not received her gift and I am now portrayed as a ****, thanks to Netflorist.