Disappointed and angry

I ordered an item on 31/01/2018, and was asked to select a delivery date which was 02/02/2018, On the delivery date I waited until mid day then I called Netflorist to enquire about the order, I was advised it's out for delivery (which I could see on the site) Called again around 03:00 and the gentlemen advised that he is contacting RAM and they saying the driver is out on delivery they cannot get hold of him, called again around 16:30, this guy advised me that the order will be received today, sent the company an e-mail no response.

Now it is 21:54 and still have not received anything, this has spoilt the reason why I bought the gift, I would love to know when are they going to deliver