Disappointed a 7 year old. Shame on you

I ordered the unicorn with chocolates for my kids 7th birthday since it's level 4 and there isn't much we can do for her,I evem paid to add a balloon. O received the chocolates and balloon... No teddy bear. Delivery person said that was all he had for me. My daughter is super disappointed. My whole family uses netflorist very often but I dont see thar happening anymore