Disappointed

I ordered a gown for a family member online with Netflorist. I noticed after I made payment that a size was not requested. I immediately emailed them and gave the size I needed. I did not get a reply until two days later where they informed me that they could not change the size as they had already sent the gown for embroidery. I rep**** saying how could they send a gown off without knowing the size, that this was presumptuous and if the gown did not fit then it would be a waste of money. They emailed back telling me the case was closed. They then sent me an email telling me to please compliment them on Hello Peter for their good service. I will not as the gown is not going to fit my family member and it will be money wasted. Also the fact that they were not even interested in offering to assist. Or worse not even requesting a size when ordering. I am shocked and I will tell everyone I know not to use Netflorist as their service is shocking and its all about getting money, not actually caring for the clients.