Disappointed

<p>I've ordered an anniversary gift for my boyfriend on the 22nd Dec 2016. I wrote a note saying that the gift should be delivered by 9am as I know that his days are busy. The next delivery date was the 23rd Dec 2016 however my delivery date was in the 28th Dec 2016 as it is our anniversary. I called in on the 28th Dec around 10am enquiring about the status as it showed that the order is being prepared. The lady told me that yes the time was taken into consideration however they are busy preparing it. They don't know when is it going to the drivers. I called again at 2pm and spoke tto another consultant and she put me on hold and checked on my order.She then reverted and advised that it will be on its way. At 3pm I got an email saying that my gift is scheduled for delivery for today (28th Dec) ), and another email at 4pm saying that the delivery it's on its way. My partner and I went for dinner and when I tracked my order again i get that the status is "non-deliberable incident". No one bothered to call and advise me to get another gift since there was a glitch with this one. This is disappointing but the lack of communication is really uncalled for, as I would have made a plan to get something else since netflorist let me down. Its really disappointing and transparency is key as the orders were already paid for. Please see attached as well where a fruit basket could not be delivered to Soweto, but our money is good enough for other products. I'm appealing to the management to meet customer expectations. I was sick and a friend from Doha Qatar had to change her order because some orders are not meant for Sowetans.</p>