DIEGO OR DIEGO'S BOSS PLEASE COMMUNICATE

On 08/09/2015 14:30 I ordered flowers for delivery for the following morning (9TH September 2015) (order number ***) and I received an email, 15:50 from Diego Manuel indicating that since I was a first time user with Netflorist he requires a copy of my ID and a copy of my credit card, on both sides. I was only able to view my received email at 16:00 where I promptly called Diego on contact number *** to obtain clarity and advise as was unable to furnish him with required document however his line was not answered. I thereafter contacted the call centre on 0861 number where i spoke to Thato who indicated that my order was placed on hold by Diego and he was the only person who could authorise delivery upon receiving required documents. I requested her to cancel the order so can make alternate arrangements for the special occasion I was planning for, however she advised I must contact my bank to cancel payment or wait for Diego to return to work the following morning.