Did not not deliver on date promised

Placed an order early the morning for same day delivery. Tracking info said out for delivery whole afternoon and nothing was delivered. I don’t understand why they advertise same day delivery and don’t honour their word!!! I called in and apparently the driver said at 930pm he took it upon himself to not deliver, no one bothered to call me to ask if it’s okay . Absolutely pathetic service received! I will not recommend them.

No one even apologised for the inconvenience!