Deteriorating Service delivery

After several failed attempts, the recipients delivery finally arrived. Ordered for delivery on Monday, netflorist failed to do this, had to cancel the order on Tuesday and place a new order. Had to call today to follow up on the order to ensure delivery.

Netflorist service is seriously deteriorating. All the agent can do is apologise. Apologies don't help when deliveries are completed 3 days after the occasion and left the recipient feeling as though they have been forgotten.