Despicable service. Congratulations Warren at Netflorist you have managed to take incompetence to an art form.

Congratulations, Netflorist you have managed to take incompetence to an art level. I bought a product from Netflorist over the phone, for R669.90 using my credit card, however the agent I was dealing with, stated that she could not see confirmation of payment. I checked my sms messages and informed her that a message had come through confirming payment but said I would phone back in an hour so that they would have time to confirm. When I phoned they could still not confirm. I then telephoned RMB who gave me a confirmation number and emailed me confirmation, for them to give to their bank. The next day, as it was now after 17:00, I forwarded the information to Warren ****son at Netflorist who stated that, that was not good enough. I again telephoned RMB who stated that, their confirmation number and email was more than adequate proof for Netflorist to give to their bank. When I telephoned back and asked to speak to Warren, he refused to take the call. I tried another 2 times, and each time he refused to talk to me. If this is indicative of the way Netflorist treats their customers, I am certainly not prepared to deal with any company that treats its customers with such contempt. I then cancelled my order and telephoned RMB in an attempt to cancel the payment, however they said they would not be able to do that as the payment had already been processed. However they would send me a form to fill in asking for the payment to be reversed, if possible, however by that time Netflorist would have received payment. Lets see how long it will take Netflorist to credit my card.