Despicable service

I placed an order with Netflorist and paid on their app using EFT Pro. The payment cleared from my account but they claimed not to receive it. Even after providing my bank statement they still gave me the run around demanding the proof of payment after I told them my bank couldn't print it as it was a third party payment. Fortunately my bank managed to print the POP and they "all of a sudden" found my payment. However, my order was still not there on "Track my order" on their app, clearly showing that fault was on their side.

After processing my payment, they requested me to place another order as they couldn't view my previous order. Once I did that, they tell me that it wasn't necessary as they've released my previous order and all they need is my personalisation details. After 4 days of hassles on a 5 min order, it was finally sorted.

Nothing should go wrong after that right? Nope. Wrong. Netflorist decided to deliver the wrong order. Someone's mother out there hasn't received their order and my boyfriend is sitting with Lance's mom's box of chocolates.

I'm so frustrated with them and their lousy service. Well done Netflorist for ruining someone else's Valentine's experience!