Demand a response!

The customer service is ridiculous!

Let's begin with the fact that getting hold of these people is a mission! I placed an order a while back for an Anniversary gift. I sent an email at 9:00 am the day before delivery(07 Aug) and got a generated email saying your query has been received. At 6:00 pm the same day, I get another email saying your Ticket has been resolved. I got into the office and decided to follow to check if the message on the card has been changed (8 Aug). I called Netflorist and luckily someone picked up, the agent advised that the message was not changed and the order is out for delivery. I mean COME ON GUYS! He advised that it cannot be changed not since it's already gone out and the two options I have to recall the order or have the order's gift card not delivered with the order. My Anniversary is TODAY (8 Aug) and NOT TOMORROW( 9 Aug). I could not get hold of management.

This such a ridiculous service. Don't send auto-generated emails to customers saying the ticket has been resolved when it WAS NOT RESOLVED!

My order number is ***.