Delivery without the sender's details and message

Not happy with your service…I contacted you guys immediately after I placed the order and realized that my message was deleted by your system. You promised to fix it but you didn't! How can you deliver if you know that the recipient will not know who it comes from. The recipient had to call Netflorist at lunchtime today to find out who it was from…so instead of sending me your polite mail early this morning (which I only saw late this afternoon) that the order has gone out without my message, why didn’t you just pick up the phone and call the recipient and give her my message…I supp**** an e-mail address and telephone number (why do you request this information if you are not going to use it?)

So here is what I think you need to do:

1. Fix your app that it doesn’t delete the information I already entered just because you cannot deliver the next day, even though it said upfront it can deliver the next day! 2. So things happens…then be pro-active and think outside the box and delight me, your customer (and in turn my customer)!