Delivery was late

On the 27th August I placed an online order for a Get Well Teddy Hamper which I specifically requested for delivery on Friday, 28th August.<br> <br> On the 28th August at 09:02am I received an email confirming that the delivery was on its way.<br> <br> You can imagine the disappointment and frustration at hearing that the hamper never arrived on Friday at all but only on Monday morning after 10am.<br> <br> This is just not acceptable.<br> <br> Your website clearly states same day service and delivery.<br> <br> We paid a premium for this parcel to be delivered on time and this is the second order that we have placed with Netflorist over the space of a few weeks.<br> <br> I think that some form of compensation should be given for this.<br> <br> We didn't even receive an apology of any kind considering the delivery was late.<br> <br> We now await your response in this matter. <br> <br>