Delivery to wrong Address for the second Time!!!!!!!!!!!!!

This is the 2nd time I've ordered a something for my mother in law at Netflorist. The first time she only received it weeks later. I've ordered he something for her birthday tomorrow which was supposed to be delivered today. They've contacted her and let her know the gift was dispatched to Cape Town and she is in Sedgefield! They haven't read the address properly!!!! She lives in Groenvalley, Sedgefield and NOT Groenvallei in Cape Town!!!!! Now it's is schlep again !!!! FOR SURE I WILL NOT RECOMMEND Netflorist to anybody!!! This is totally unacceptable and the most poor service I've got!! And I dont want a gift voucher again to apologise again from your side, because then I have to make use of your services again and I don't want to.