Delivery not made and no communication!

Ordered a birthday gift to be delivered to a dear friend, obtained confirmation of the order and delivery date only to find out that the driver was not able to make it for delivery the following morning when I had to call the call centre and all they could say is sorry they will deliver it today. This was a birthday gift so it was quite important for it to arrive on the same day and not the day after. Highly disappointed at the fact that they couldn't even have the decency to come back to me to explain and apologise for the inconvenience when the delivery could not be made.