Delivery not done on requested date & dead roses

I ordered flowers for my friend, and requested that these be delivered on 18 February. <br> <br> When i contacted Netflorist to track my order, the service agent committed that flowers would be delivered in the afternoon between 1pm and 5pm.<br> <br> I contacted Netflorist again at 4.30, they were hoping they would be able to deliver the flowers at 6pm. This obviously never happened, since it was sent to a business address and my friend had left the office and office was closed.<br> <br> I received a message at 6:36pm. with the following message:<br> Our team tried calling you but it seems<br> that you were unavailable. <br> We just wanted to let you know that we<br> attempted delivery of your order Item Number ***<br> today but we were unfortunately unsuccessful<br> because The recipient left work; <br> Your order will be marked for priority and a<br> new gift will go out as soon as possible. <br> Netflorist did NOT try to contact me, and i am very disappointing since the flowers were almost R 500.00. <br> Flowers were finally delivered this morning 19 February, but some roses were already dead.<br> <br> I am absolutely appalled by the service and product, and needless to say will most certainly not be ordering anything from Netflorist again.