Delivery not delivered

<p>Placed an order at 10:30.</p> <p> </p> <p>Called in twice to confirm order needs to be delivered before 3pm as my wifes office closes before then.</p> <p> </p> <p>Suprise suprise I was told it was on delivery and yet it didnt arrive before 3pm. Completely ruined my day.</p> <p> </p> <p>Who wants to recieve a delivery late friday afternoon? Whats the point? Surely if the order is placed at 10am it can be delivered at a reasonable time?</p> <p> </p> <p>Have requested a refund but not holding my breath.</p>