Delivery not being delivered

<p>I never knew that a company as NetFlorist will ever give such bad service. I placed an order 28th April 2017 to be delivered 16 May 2017 giving the company enough time to prepare & order the gift in time. I was told yesterday that they are so sorry but the order got lost in their system and they will even throw a bunch of free flowers in to appologise. It was promised that the birthday girl will receive the "late gift" at 08:00 this morning the 17th May. I phoned at 10:30 and was told that the item is still not ready for delivery and there is no manager or senior person to speak to. How do you run such a huge company if there is no one to take a frustrated customers calls?? </p>